How do I return an item?
If you need to return an item then submit a query with our returns department. They will respond via email with return instructions and assign you an RMA reference number once your RMA has been accepted.
Sometimes our returns department will ask for additional information and images from you before the RMA is accepted. If more information is requested then your RMA/RETURN will not be processed until this is recieved.
Please do not post anything back without an RMA number as this may delay processing your return.
**Due to an increase in volumes, we are experiencing delays in responding and processing your returns. We will aim to respond to queries within 48 hours and aim to process returns within 72 hours .
You can find out more on our RMA/ REFUND policy HERE