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Tolva Support

Getting in touch couldn’t be simpler. Please choose from one of the following below which relates to your enquiry. 

Technical support – For all technical issues with pre builds and components only. 

RMA/REFUNDS –  for new RMA or REFUND requests only. 

Customer Support – For complaints and existing enquires and general customer enquires only.

Order Swaps – For requesting current order/ pre order product swaps only.

Pre order Positions –  For pre order positions only this is a non reply email and you will only receive your position via this email.

Account Enquires – For account changes like shipping address etc and account linking only.

How do I contact Tolva?

You can contact us in a variety of different ways. Due to high demand at present, for the fastest response you should submit a query by filling in the form below. There are long waits on our phone lines..

Product Launch Pre Orders

If you are contacting us about a pre order for a recent product such as RTX 30 Series, or AMD Ryzen, for the latest information and options, please use the dedicated Pre order table page. Also refer to the pre order queue position updates form for current positions,  our teams have no further information other than what is published on those pages.

Order Cancellation

If you are contacting us to request an order cancellation, please use our RMA/REFUNDS form HERE 

Call Us

We recommend you submit a query unless you have an urgent enquiry, there are long wait times on our phone lines.

You can call us on 0800 865 4393. Our lines are open Monday to Friday 9:30 to 17:30, 

Live Chat

You can get in touch using the live chat system on our website during office hours  

Pre – Build Enquires

If you would like a quote on a pre built PC from Tolva then please email prebuilds@tolvapc.co.uk   This a pre builds email only and any enquires made that aren’t Pre built related will be ignored.

Business / Wholesale/Global enquires 

For business, wholesale and overseas shipping enquires please contact global@tolvapc.co.uk  Any enquires not released to business, wholesale or overseas shipping will be ignored.

 

Abuse of emails will not be tolerated and will be ignored. Multiple emails will also be ignored. Please use the system in place and a member of your chosen department will get in touch with you.

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